Shipping Policy

Effective date: August 13, 2026

Thank you for shopping with Starry Night Pumpkins! We are excited for you to receive your "Starry Night Glass Pumpkins." Please review our shipping policy below for details on how we process and ship your orders.

1. Flat Rate Shipping

We offer a flat rate shipping fee of $8.95 per order for all domestic shipments, regardless of the number of items purchased.

2. Processing Time

All orders are processed and prepared for shipment within 1-3 business days (Monday through Friday, excluding holidays) after your order is placed. Orders placed on weekends or holidays will begin processing on the next business day.

3. Domestic Shipping

For orders shipped within the United States, estimated delivery time is 5-10 business days after the order has been processed. We primarily use reliable carriers such as USPS and UPS for domestic shipments. The specific carrier will be chosen based on efficiency and service availability for your location.

4. International Shipping

We offer international shipping to many countries. Estimated delivery time for international orders is typically 10-25 business days after the order has been processed. Please be aware that international shipments may be subject to additional customs duties, taxes, and fees levied by the destination country. These charges are the sole responsibility of the buyer and are not included in the item price or shipping cost. We recommend checking with your local customs office for more information before placing an order.

5. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number. You can use this tracking number to monitor the progress of your package directly on the carrier's website.

6. Shipping Delays

While we strive to deliver your order within the estimated timeframes, Starry Night Pumpkins is not responsible for delays caused by shipping carriers, unforeseen weather conditions, natural disasters, or customs processing. We will, however, do our best to assist you in tracking your package and resolving any issues that may arise.

7. P.O. Box and APO/FPO Addresses

We support shipping to P.O. Box and APO/FPO addresses. Please note that these types of addresses can only be shipped via USPS. If you provide a P.O. Box or APO/FPO address, your order will automatically be routed through USPS, regardless of other carrier options.

8. Lost or Damaged Packages

In the rare event that your package is lost in transit or arrives damaged, please contact us at support@example.com within 7 days of the expected delivery date (for lost packages) or within 7 days of delivery (for damaged packages). Please provide your order number and, for damaged items, include clear photos of the damage to the product and packaging. We will work with the shipping carrier to investigate the issue and provide a resolution, which may include a replacement or refund.

9. No Shipping to Restricted Countries

Due to various international regulations and logistical limitations, we are unable to ship to certain restricted countries. If your country is on a restricted list, you will be notified during the checkout process. We apologize for any inconvenience this may cause.