Refund Policy
Effective date: August 13, 2026
At Starry Night Pumpkins, we want you to be completely satisfied with your purchase of our "Starry Night Glass Pumpkins, Set of 2 Illuminated Starry Night Glass Pumpkins." If for any reason you are not entirely happy, we offer a straightforward return and refund process.
1. 30-Day Return Window
You have 30 calendar days from the date your order was delivered to initiate a return. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
2. Condition of Returned Items
For a full refund, items must be:
- Unused and in their original, new condition.
- In their original packaging, including all accessories, manuals, and promotional materials.
- Free from any signs of wear, damage, or alteration.
Returns that do not meet these conditions may be subject to a partial refund or refusal.
3. How to Initiate a Return
To initiate a return, please follow these steps:
- Send an email to support@example.com within 30 days of your delivery date.
- In your email, please include your order number, the name of the item(s) you wish to return, and the reason for the return.
- Our customer service team will review your request and, if eligible, provide you with a Return Merchandise Authorization (RMA) number and detailed instructions on how to send your item(s) back.
- Please do not send your item back without an RMA number, as it may delay or prevent your refund.
4. Refund Method and Timeline
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days. Please note that it may take some additional time for your bank or credit card company to post the refund to your account.
5. Customer Responsible for Return Shipping Costs
Unless the item is damaged or defective (see section 7), you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
6. Non-Returnable Items
Certain types of items cannot be returned. These include:
- Gift cards.
- Personalized or custom-made items.
- Clearance or final sale items.
- Items that pose hygiene concerns if returned (e.g., certain personal care products, if applicable to future product lines).
7. Damaged or Defective Items
We take great care in packaging our "Starry Night Glass Pumpkins," but occasionally items may arrive damaged or be defective. If you receive a damaged or defective item:
- Please contact us immediately at support@example.com within 7 days of delivery.
- Provide your order number and clear photos of the damage or defect.
- Upon verification, we will offer you a free replacement of the item or a full refund, including any original shipping costs. We will cover the shipping costs for sending out the replacement or for the return of the damaged item.
8. Exchange Policy
We only replace items if they are defective or damaged. If you need to exchange a damaged or defective item for the same item, please send us an email at support@example.com and follow the instructions for damaged/defective items (Section 7).
We do not offer exchanges for non-defective items. If you wish to exchange a non-defective item for a different product, you will need to return the original item for a refund (following the standard return process) and place a new order for the desired item.
9. Late or Missing Refund Troubleshooting Steps
If you haven’t received a refund yet, please take the following steps:
- Check your bank account again.
- Contact your credit card company; it may take some time before your refund is officially posted.
- Contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and you still have not received your refund, please contact us at support@example.com.